We appreciate your business and thank you for shopping at Neb Medical. We hope that you are pleased with your purchase, but understand that returns are necessary at times. For this reason, we want to make the return process as easy as possible.
Please note, Neb Medical does not accept returns on breast pumps, used products, or clearance items. If you are experiencing issues with your breast pump, please contact the manufacturer.
How to Return Purchased Items
Please call Neb Medical at 866.633.1597 to speak to a customer service representative about authorizing your return.
All returns must be made within 45 days of purchase, in the original condition, and with packaging in tact. Please allow up to two weeks for credit card refunds. Neb Medical will only pay return shipping for damaged or incorrect items.
Exclusions to Return Policy
Neb Medical does not accept returns on breast pumps, used products or clearance items. Returns are subject to evaluation by Neb Medical. Breast pump bags purchased through a bag/pump combination are eligible for exchange only. To exchange your breast pump bag purchased in a pump/bag combination please call us at: 866.633.1597
All breast pumps are warranted through the manufacturer, not through Neb Medical. If you are experiencing any issues with your breast pump, please contact the manufacturer, who can help you troubleshoot your problem. For more information please visit our Warranty Information Page.